FIRESIDE CHAT: SCALING INTELLIGENT AUTOMATION - FROM PROCESS EFFICIENCY TO ENTERPRISE TRANSFORMATION

As organizations move beyond early RPA wins and isolated automation use cases, the focus of Intelligent Automation (IA) is rapidly evolving. The true value of IA is no longer measured by the number of bots deployed or hours saved - it’s defined by how effectively automation drives enterprise transformation, operational resilience, and measurable business outcomes.

Additionally, scaling automation across complex organizations requires mature governance, well-defined operating models, and strong stakeholder alignment to ensure measurable ROI. IA Centers of Excellence (CoEs) play a pivotal role in enabling enterprise-wide strategies by establishing standards, empowering citizen developers responsibly, and integrating process intelligence, orchestration, and workflow tools that deliver consistent, scalable value across functions.

Topics of discussion will include, yet will not be limited to:

• How to scale Intelligent Automation from departmental initiatives to enterprise-wide transformation programs
• The governance, operating models, and CoE frameworks that sustain automation growth and quality across multiple business units
• Strategies for identifying, prioritizing, and measuring high-value automation opportunities that deliver quantifiable business impact
• How to balance centralized control with citizen development, ensuring innovation while maintaining security, compliance, and standardization

Swati Gupta, Automation Leader, HUGO BOSS

Vinay Reddy, Senior Manager, Intelligent Automation, SYNOPSYS

Moderator: Farrukh Najam, Manager, Digital Finance Transformation, META