SPOTLIGHT PRESENTATION: AI TO ENHANCE RETAIL CUSTOMER EXPERIENCES

AI is fundamentally reshaping retail, moving beyond automation to create personalized and highly efficient customer journeys. From predictive merchandising and omni-channel engagement to real-time behavioral insights, AI is redefining how retailers understand, anticipate, and serve customers. Leading brands are integrating intelligent systems into every touchpoint - optimizing operations, deepening customer relationships, and unlocking new revenue streams. As retailers accelerate their digital transformation, AI is becoming the core enabler of loyalty, differentiation, and growth in an increasingly competitive market.

Attend this event to learn how retailers are leveraging AI to boost customer loyalty, satisfaction, and growth - and how AI can drive superior retail customer experiences.

Topics of discussion will include, yet will not be limited to:

• Hyper-Personalization - delivering tailored product recommendations and pricing in real-time
• Intelligent Operations - using predictive analytics and smart inventory to ensure product availability
• Future of Interaction - the role of AI-driven chatbots and in-store tools for instantaneous, 24/7 support

Pabitra Saikia, Vice President & Senior Change Delivery Lead, TRUIST

Uttam Kumar, Engineering Manager, AMERICAN EAGLE OUTFITTERS