SPOTLIGHT PRESENTATION: BEYOND RPA - THE RISE OF AGENTIC AI

AI is transforming our world and how our organizations operate. Quickly evolving from task-based automation to systems capable of reasoning, adaptation, and autonomous decision-making. While RPA has driven significant efficiency by handling repetitive, rule-based tasks, a new paradigm is emerging. Agentic AI represents the next evolution - moving beyond the low-code, rules-based automation to intelligent agents that can interpret goals, respond to dynamic environments, and orchestrate complex workflows in real time.

Although RPA and Agentic AI may share the same bloodline, they’re not the same family. This shift marks a transition from execution to cognition - where systems are no longer limited to predefined rules but can act with purpose and context. Drawing from real-world experience in automation and AI, this session will demystify key concepts, clarify the distinctions between these technologies, and explore how organizations can harness Agentic AI to unlock new levels of efficiency, innovation, and strategic value. This session will also allow us to gain a deeper understanding of how Agentic AI is transforming the automation landscape - and what it means for the future of work.

Topics of discussion will include, but not be limited to:

• From Automation to Autonomy - understanding the shift from rule-based bots to goal-driven agents
• RPA vs. Agentic AI - key differences in capability, scalability, and adaptability
• Real-World Applications - how organizations are leveraging Agentic AI to drive smarter outcomes
• The Future of Work - rethinking roles, workflows, and human-AI collaboration

Jacqueline Starr, Former IT Business Analysis Senior Specialist, CNA INSURANCE