PANEL DISCUSSION: SELECTING THE RIGHT INTELLIGENT AUTOMATION TOOLS FOR OPTIMIZED BUSINESS CASE IMPACT

Every intelligent automation leader eventually reaches the same crossroads: a business unit demands a new capability - faster invoice processing, predictive customer insights, automated exception handling - and suddenly, the question arises: which intelligent automation tool is the right fit for their business case?

For one organization, expanding beyond RPA into AI-powered document processing can unlock new efficiencies but also expose hidden integration and governance challenges. For another, investing in a single enterprise automation platform can simplify oversight but limit flexibility for domain-specific innovation. Across industries, the story remains consistent: choosing the “right” intelligent automation tool isn’t just about technology - it’s about timing, feasibility, and the maturity of both people and process.

Topics of discussion will include, yet will not be limited to:

• Translating business requirements into technical evaluation criteria
• Assessing feasibility in terms of budget, manpower, integration complexity, and data readiness
• Balancing enterprise standardization with domain-specific flexibility
• Avoiding automation tool redundancy and ensuring interoperability across the automation stack
• Building governance models that enable sustainable value realization

Gladson Baby, Vice President & Director of AI Enablement, Intelligent Automation & System Integration, FIFTH THIRD BANK

Henry Lyles, Director, Global Technology & Intelligent Automation Solutions CoE, MCDONALD’S

Puneet Thakkar, Finance Process & Systems Transformation Lead, GOOGLE

Jimit Sukkawala, Vice President, Intelligent Automation & Business Solution Architect, LPL FINANCIAL

Moderator/Speaker: Curt Burghart, Vice President, People Delivery, UNUM